Return & Refund
Return & Refund Policy – Spelling Melody
We want our customers to have a positive shopping experience.
Return Eligibility
A return request may be accepted when:
The product is defective or damaged upon delivery
The wrong product was delivered
The product does not match the confirmed order
Products should generally be returned in their original condition and packaging where applicable.
Damaged Products
If you receive a damaged product, please contact Spelling Melody as soon as possible after delivery and provide relevant details and photographs if requested.
Wrong Product
If you receive an incorrect product, please contact our customer support team before using the product.
Non-Returnable Conditions
A return may not be accepted if the product has been:
Used improperly
Physically damaged after delivery
Modified or repaired by an unauthorized person
Returned without required accessories or packaging where applicable
Refunds
Once a returned product is received and inspected, we will determine whether it qualifies for a refund or replacement.
Approved refunds will be processed using the applicable payment method or another agreed method.
Exchange
Where applicable, an eligible defective or incorrect product may be replaced with the correct product.
For return or refund assistance, please contact Spelling Melody through our website contact information.
We want our customers to have a positive shopping experience.
Return Eligibility
A return request may be accepted when:
The product is defective or damaged upon delivery
The wrong product was delivered
The product does not match the confirmed order
Products should generally be returned in their original condition and packaging where applicable.
Damaged Products
If you receive a damaged product, please contact Spelling Melody as soon as possible after delivery and provide relevant details and photographs if requested.
Wrong Product
If you receive an incorrect product, please contact our customer support team before using the product.
Non-Returnable Conditions
A return may not be accepted if the product has been:
Used improperly
Physically damaged after delivery
Modified or repaired by an unauthorized person
Returned without required accessories or packaging where applicable
Refunds
Once a returned product is received and inspected, we will determine whether it qualifies for a refund or replacement.
Approved refunds will be processed using the applicable payment method or another agreed method.
Exchange
Where applicable, an eligible defective or incorrect product may be replaced with the correct product.
For return or refund assistance, please contact Spelling Melody through our website contact information.